2 October 2026
Airbnb's new CTO implements AI-focused strategy, increases automated features
First reported
Latent Space ran this on .
- Ahmad Al-Dahle, who led generative AI work at Meta, became Airbnb's CTO in January 2026 to rebuild the company around AI tools.
- Airbnb reports 60% of its code is now written by AI, with 80% more features shipped year over year under this strategy.
- Nearly 50% of customer support tickets are now resolved entirely by AI without human involvement.
How it was covered
Latent Spaceswyx & Alessio
Ahmad Al-Dahle, former head of generative AI at Meta, joined Airbnb as CTO in January 2026 to implement an 'inside-out AI' approach that uses AI internally to speed product development and then transforms the customer experience. The strategy has resulted in 60% AI-authored code, 80% more shipped features year over year, and nearly 50% of support tickets now resolved purely by AI.